The quick fixes for what people most often run into.
1.I didn't get the confirmation or reset email
Check spam and promotions. Make sure the address is spelled right. Emails come from Your Business Mind; wait a few minutes before asking for another.
2.My assistant stopped answering
Almost always your AI account: credit ran out, a spending limit was reached, or the key was deleted. Check your Claude Console, then replace the key if needed. See AI costs and Change your AI key.
3.“Voice notes are paused for a little while” (Telegram)
Voice-note transcription is busy for the moment. Type your message instead; it answers straight away. Voice notes come back on their own.
4.“Reading websites is paused for a little while”
Our website reader is busy. Add notes or upload a document, and try the import later.
5.“We couldn't read that site”
The site blocked the reader or was down. Try again later, or try the address with or without “www”.
6.Microsoft says an administrator must approve
Your company's Microsoft 365 needs its IT administrator to allow Your Business Mind first. Ask them, then connect again.
7.Out of voice minutes
Buy a pack (50 minutes, US$15) or upgrade. See Talk to your assistant.
8.“Your mind is full”
You have reached your plan's note limit. Delete notes you no longer need, or upgrade.
9.Sensitive notes are locked
Two wrong PINs lock them for an hour. Wait, then try again. A correct PIN keeps them unlocked for 10 minutes.
10.Still stuck
See Contact support.